Refunds, Returns, and Exchange PolicyUpdated 24 days ago

At Zend Wellness, we want you to feel confident in your purchase. If something doesn't meet your expectations, here's how our refund, return, and exchange process works.

60-Day Money-Back Guarantee (MetaGlow™ Collagen & Metabolic Gummies)
• If you are not satisfied with the results after taking the product consistently for 60 days as directed, you may request a refund.
• The guarantee covers refunds for up to two (2) bags of MetaGlow™ Collagen and up to two (2) jars of Metabolic Gummies per customer.
• Requests must be submitted within 60 days of delivery for review by our support team.

Returns
• Most non-consumable items may be returned within 30 days of delivery.
• Items must be unused, in the same condition you received them, and in their original packaging.

To start a return, please contact us at [email protected] with your order number, and our team will assist you with the next steps.

Supplements, Coffee, and Perishable Items
• Due to their consumable nature, supplements, coffee, and other perishable items are not eligible for return once opened, unless covered by a specific guarantee.
• If there’s an issue with one of these items, we encourage you to contact us so we can assist.

Damaged, Defective, or Incorrect Items
• If your order arrives damaged, defective, or incorrect, please contact us at [email protected] as soon as possible.
• We’ll review the issue and work with you to provide a resolution.

Exchanges
• Exchanges are handled by returning the original item (if eligible) and placing a new order for the replacement item.

Refunds
• Once an eligible return or guarantee request is approved, we’ll notify you of the refund status.
• Approved refunds are processed to the original payment method within approximately 10 business days.
• Processing times may vary depending on your bank or payment provider.

We’re here to make your wellness journey seamless and enjoyable. If you have any questions, please email us at [email protected].