Refunds, Returns, and Exchange PolicyUpdated a month ago

At Zend Wellness, we want you to feel confident in your purchase. If something doesn't meet your expectations, here's how our refund, return, and exchange process works.

60-Day Money-Back Guarantee (MetaGlow™ Collagen & Metabolic Gummies)
• If you are not satisfied with the results after taking the product consistently for 60 days as directed, you may request a refund.
• The guarantee covers refunds for up to two (2) bags of MetaGlow™ Collagen and up to two (2) jars of Metabolic Gummies per customer.
• Requests must be submitted within 60 days of delivery for review by our support team.

Returns
• Most non-consumable items may be returned within 30 days of delivery.
• Items must be unused, in the same condition you received them, and in their original packaging.

To start a return, please contact us at [email protected] with your order number, and our team will assist you with the next steps.

Supplements, Coffee, and Perishable Items
• Due to their consumable nature, supplements, coffee, and other perishable items are not eligible for return once opened, unless covered by a specific guarantee.
• If there’s an issue with one of these items, we encourage you to contact us so we can assist.

Damaged, Defective, or Incorrect Items
• If your order arrives damaged, defective, or incorrect, please contact us at [email protected] as soon as possible.
• We’ll review the issue and work with you to provide a resolution.

Exchanges
• Exchanges are handled by returning the original item (if eligible) and placing a new order for the replacement item.

Refunds
• Once an eligible return or guarantee request is approved, we’ll notify you of the refund status.
• Approved refunds are processed to the original payment method within approximately 10 business days.
• Processing times may vary depending on your bank or payment provider.

We’re here to make your wellness journey seamless and enjoyable. If you have any questions, please email us at [email protected].