How do I process a Return or Refund?Updated a month ago

We aim to make the return or refund process as simple and straightforward as possible. Here are the steps to guide you through it.

Step 1: Contact Us
Email [email protected] with your order number and the reason for your return or refund request. Our support team will review your request and let you know the next steps.

Step 2: Eligibility Review
Return eligibility depends on the item type:
• Non-consumable items may be returned within 30 days of delivery if unused and in original packaging.
• Supplements, coffee, and other perishable items are not eligible for standard returns once opened.
• MetaGlow™ Collagen and Metabolic Gummies may qualify for a refund under our 60-day money-back guarantee when taken consistently as directed and eligibility requirements are met.

Step 3: Return Instructions
If your item is eligible, we’ll provide instructions on how and where to send it back.

Step 4: Refund Processing
Approved refunds are issued to the original payment method once any eligible return is received and reviewed. Refund timing may vary depending on your bank or payment provider.

Additional Information: Coffee Items
Coffee is not eligible for return under normal circumstances. If your coffee arrives damaged or unsafe to consume, please contact us so we can assist with a replacement or resolution.

If you have questions at any point, our support team is happy to help at [email protected].